Get in touch
Email [email protected]. We answer in English or Arabic.
What to include
These four things let us answer on the first reply rather than the third:
- What you were doing when it went wrong, step by step.
- What you expected to happen, and what happened instead.
- Your device and iOS or Android version.
- The app version, shown at the bottom of the Settings screen.
Please do not send passwords, activation codes or card numbers. We will never ask you for them, and we do not need them to help you.
Common questions
I have a new phone. How do I move my data?
Export a backup from the old device and restore it on the new one. If you use syncing, pair the new device instead and your records arrive on their own.
A device is using a seat I need back.
The account owner can see every active device and release any of them, which frees the seat immediately for a different phone.
Do I have to use your server?
No. You can run the sync server yourself, in which case your records never touch our infrastructure.
Does the app work without internet?
Yes. Records are written to the device first. When the connection comes back, syncing catches up.